ITIL Certification is key to a respected career. Therefore, it is important that you take the interview for ITIL seriously and answer the following questions before you attempt the interview.
Top ITIL Interview Questions and Answers in 2022
Can ITIL lower the cost of IT investments in an organization?
Who and how is a proposed change determined in the Change Management process.
What is SLA?
What is OLA?
What is the significance and purpose of SACM?
What is the need for CSFs?
When will you create an SDP?
Name two service management processes in ITIL Course Certification
Define the relationship between availability service time, downtime, and availability.
What should you do if a Change Request is made?
Define PDSA Cycle?
Define Balanced Scorecard
How does ITSCM relate to BCP?
Name ITIL-Based Models that are commonly incorporated by organizations
1. Can ITIL Lower the Cost of IT Investments in an Organization?
Answer: ITIL training ensures that professionals work according to a specific standard. This means that even if there are unplanned issues which hamper the work of the staff, the professional approach won’t allow for an increase in the “Total Cost Of Ownership”, thus reducing IT investment costs.
2. What and who decides which proposed change is made in the Change Management Process?
Answer: The “Change Manager” is responsible for deciding a proposed change. They standardize the process and the methods, ensure that the targets are met within the timeframes, by the authorized people, and deliver all this without changing the budgets.
3. What is SLA?
Answer: A “Service Level Agreement (SLA) is an agreement between the IT Service provider, the customer and the IT Service provider. It outlines the customer’s accountabilities, duties and functions, as well as the service level goals. There are three types of SLAs: customer-based, multi-level, and service level.
4. What is OLA?
Answer: The “Operational Level Agreement”, is an agreement between the IT service provider (and any other function within the same organization, such as a support team).
5. What is the significance of SACM?
Answer: “Service Asset & Configuration Management” is very important, which is also taught by ITIL Certification. This is because the professional annexes configuration information. This method of keeping information, a determination taken, and capturing time of the update can be used before or afterwards a problem to either act proactively or resolve it quickly.
6. What are the benefits of CSFs?
Answer: The “Critical Success factor” is used to define the components of a master plan that will lead to success for an organization or project. It is essential to move the plan forward.
7. When can you generate an SDP?
Answer: Every new IT service is given SDP.