ITIL Certification is a must-have for IT Service Management professionals because it is recognized worldwide by all major brands. This certification is considered more credible in a job interview. ITIL allows organizations to provide high-quality, efficient jobs to their clients.
This framework streamlines their services and sets ground rules for all professionals. It is important to understand the core concepts and how it works before you begin your preparations for the ITIL Certification exams.
What is ITIL Certification?
ITIL stands for Information Technology Infrastructure Library. The framework offers proven practices that can be used in IT Service Management, ITSM, and other services that aim to provide quality services to clients and customers. The certification is designed to help organizations increase their ROI and streamline their business processes. A certified professional can be regarded as a qualified candidate to lead an organization on the right path.
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The ITIL Service Lifecycle
ITIL is broken down into five main categories for professionals and IT organizations.
ITIL Service Strategy
ITIL Service Design
Transition to ITIL Service
ITIL Service Operation
ITIL Continual Service Improvement
Once all five components have been merged, they form the service cycle. They are further divided into categories to help you break down large tasks into smaller ones. This allows employees to be able to complete the job in a given time frame.
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ITIL Key Concepts: Functions, Processes
ITIL’s five main components can be further broken down into different functions and processes depending on the needs of an organization. They can be divided into multiple management areas, such as managing demand and capacity management, release management, incident management, and event management, among many other categories.
Each subcategory of the main component level can be divided into different processes or functions as part the ITIL framework.
ITIL Core Component: Service Strategy
The term Service Strategy refers the strategies that a professional can use to efficiently carry out their service lifecycle. Every tactic should be in line with the client’s long-term goals and needs.
Service Strategy Process
The core subject can be further divided into multiple areas.
Service Portfolio Management Process – A service portfolio is a collection of all services offered by a company. It can be divided into three main components: service pipeline, service catalogue and retired services.
Demand Management Process – This step focuses on understanding the customer’s needs and inducing a demand to promote products or other services.